Automotive Service Advisor Course Offered for Fall 2014

  • News | 26 August 2014 | less than a minute

Are you a current Service Advisor who would like to hone his or her skills? Maybe you are working in the industry as a technician and would like to become a Service Advisor?

auto service advisorBroward College is offering a Service Advisor Course for the Fall 2014 term, which is open to existing Service Advisors, individuals working in the automotive repair industry and/or students who have graduated from Broward College’s Automotive Programs. The class meets on Tuesdays and Wednesdays from 6-10 p.m. and runs Aug. 26 through Nov. 18.

The course will concentrate on the following areas:

  1. The principles and procedures involved in the operation of an automotive service facility as a Service Advisor.
  2. Customer relations communication skills on a face-to-face and telephone basis.
  3. Sales skills training.
  4. Written communications related to estimates, repair orders and invoices.
  5. Internal staff relationships and communications.
  6. Service/maintenance intervals, warranty services, service contracts, service bulletins and campaign recalls.

For registration information, contact Nadia Vassell-Gowdie at 954-201-8611 or nvassell@broward.edu.